Terms & Conditions

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Here’s your updated Terms & Conditions with the new location.

Terms & Conditions

Effective Date: 12 August 2025
Last Updated: 12 August 2025

Welcome to Mhenga E-commerce (“we”, “us”, “our”).
By accessing or purchasing from our website (www.mhenga.ke or www.mhenga.com), our social media pages, or our physical store (HH Towers, Second Floor, Nairobi, Kenya), you agree to comply with these Terms & Conditions. Please read them carefully before making any purchase.

1. Definitions

  • "Customer" / "You" – Any person purchasing from us online or in-store.

  • "Products" – All goods listed on our platforms, including phone accessories, daily essentials, beauty items, and other merchandise.

  • "Services" – Includes product delivery, order fulfillment, and after-sales support.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to purchase from us.
We reserve the right to refuse service or cancel orders at our discretion.

3. Product Information

  • We strive to provide accurate descriptions, prices, and images for all products.

  • Actual product colors may vary slightly due to lighting, device settings, or manufacturing batches.

  • Prices are subject to change without prior notice.

  • All prices are in Kenya Shillings (Ksh).

4. Ordering Process

  1. Placing Orders: Orders can be placed through our website, WhatsApp, Instagram DMs, or in-store.

  2. Order Confirmation: An order is confirmed only after payment (unless otherwise agreed for cash-on-delivery orders).

  3. Stock Availability: If an item is out of stock after you place an order, we will contact you to offer an alternative, refund, or backorder option.

5. Payment Terms

  • We accept M-Pesa Paybill, bank transfer, and in-store cash/card payments.

  • Online orders require full payment before dispatch unless cash-on-delivery is available in your area.

  • Payment details:

    • Paybill: 522533

    • Account Number: 7847256

6. Delivery & Shipping

  • Delivery Areas: We deliver nationwide in Kenya.

  • Delivery Fees: Calculated based on location and weight/size of items.

  • Delivery Times: Typically within 24–72 hours for Nairobi orders; other regions may take 2–5 working days.

  • Delays: We are not liable for delivery delays caused by third-party couriers, adverse weather, or other factors beyond our control.

7. Returns & Exchanges Policy

  • Return Window: 48 hours from the time of purchase or delivery.

  • Condition: Items must be unused, undamaged, and in original packaging.

  • Proof of Purchase: Receipt or order confirmation is required.

  • Non-Returnable Items:

    • Opened beauty products or cosmetics

    • Personal-use items (e.g., earphones, tumblers) for hygiene reasons

    • Discounted/clearance items

  • Process: Contact us via +254 112 862433 or visit our store to arrange an exchange.

  • Refunds: We do not offer cash refunds—only exchanges or store credit, unless the product is defective.

8. Warranties & Liability

  • We do not manufacture the products we sell and therefore provide no warranties other than those offered by the manufacturer (if any).

  • Our liability is limited to the purchase price of the product.

  • We are not responsible for losses, damages, or injuries caused by misuse of our products.

9. Intellectual Property

  • All content on our platforms—including images, product descriptions, logos, and designs—is owned by Mhenga or used with permission.

  • You may not copy, reproduce, or distribute our content without written consent.

10. Privacy Policy

Your personal information is used only to process orders, deliver products, and improve our services.
We do not sell or share your data with third parties, except as required by law or to fulfill your order.

11. Dispute Resolution

  • Any disputes will first be addressed through negotiation between you and Mhenga.

  • If unresolved, disputes shall be handled under Kenyan Law through the appropriate legal channels.

12. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. The updated version will be posted on our website.

13. Contact Information

For questions, feedback, or concerns:
Mhenga Store
📍 HH Towers, Second Floor, Nairobi, Kenya
📞 +254 112 862433
🌐 www.mhenga.ke / www.mhenga.com
📧 support@mhenga.ke

If you want, I can now design this into a branded, mobile-friendly Terms & Conditions webpage with your Mhenga fonts, colors, and section icons so it looks premium on your site.
I can also make a print-ready PDF version for shop display.

Do you want me to prepare both?